常见问题（FAQs）

要对我们的保险计划提出索赔，请在事件发生之日起 2 周内将正式投诉发送至 compliance@errante.net。 公司将进行彻底调查，如果索赔属实，将通过再保险公司向伦敦劳合社提出索赔以进行处理。 一旦索赔得到保险公司的批准，我们将赔偿客户。

挂单是在满足交易者指定的某些预定价格时买入或卖出产品的订单。 本质上，交易者在下达挂单时通知他们的经纪商他们只希望在市场价格达到一定水平时执行他们的订单。

挂单分为两类，限价单和止损单。

限价单只能以交易者指定的限价执行。 有两种类型的限价单； 买入限价单指示以指定价格或更低价格买入产品，而卖出限价单指示以指定限价或更高价格卖出产品。 由于限价单保证订单将在指定限制内成交或根本不成交，因此它们可用于防止滑点。 然而，即使它们可以防止滑点，它们也有在高波动时无法成交的风险。

止损单指示在达到指定价格时开仓或平仓，广泛用于锁定利润和减少损失。 买入止损单在当前市场价格上方执行，卖出止损单在当前市场价格下方执行。 尽管止损单经常与限价单混淆，但它们在一个关键方面有所不同； 当市场价格达到交易者指定的水平时，将自动下达市场订单。 因此，在高波动时期，它们可能会受到某些市场条件下的滑点和成交不佳的影响。

是的，客户资金的安全对我们很重要。我们免费提供 Errante 保险计划，以保护客户的资金高达 1.000.000 欧元。

Errante 保险计划涵盖错误、遗漏、疏忽、欺诈和其他可能导致市场领先的保险经纪人伦敦劳埃德1,000,000 欧元财务损失的风险。欲了解更多信息，请单击此处：https://errante.net/errante-insurance/

您可以利用任何货币进行存款，但将根据您的账户转换为欧元和/或美元。

Click Join now or Register  on our website, and follow the procedure.

The registration procedure takes less than 5 minutes.  Please allow up to 24 hours for your account to be verified and activated.

If you have already opened a trading account, your account is verified and you have made a deposit, the next step is to download the MT4/MT5 which is under the Trading Tab. For your easy reference click here: https://errante.net/meta-trader-4/ https://errante.net/meta-trader-5/.

We offer the following account types:

• Standard
• Premium
• VIP
• Tailor Made

For more details click here: https://errante.net/account-types/.

The minimum deposit for Standard account is 50 USD or EUR . Minimum withdrawal amount depends on the method used. Please refer to our Withdrawal Table on our website under Funding Methods.

Errante offers swap-free accounts for religious purposes only. However, fees may be applied once trades on certain instruments are open for a specific number of days. To apply for a swap-free account, please request this via your client portal. Each request corresponds to a specific trading account so if you have multiple accounts, then multiple requests are required.

Please contact our Back Office Department at backoffice@errante.net to make such a request through your registered email. You will then be advised on the procedure.

Yes. Please contact our Back Office Department at backoffice@errante.net for further details.

You may open 2 Trading Accounts for each currency.

A demo account does not have expiry date, and so you can use it for as long as you like. Any demo account that has been inactive for 90 days or longer (from the last login) will be closed.

1. Click the register button and open your New Errante Account. Fill out the form with your name, country of residence, date of birth, and set your password.
2. Specify your nationality, and mobile number as well as your residential address.
3. You will be kindly asked to specify your occupation and education level.
4. To understand your needs better, we should know more about your financial status and investment plans.
5. Right after that you may undergo the identify verification by uploading copies of the documents required.
6. Do not forget to check your inbox. The Errante Team will send you an email with account credentials. Please keep them safe.

You will be able to fund your account once it gets verified to start trading with Errante.

We offer variable spreads that can be as low as 0. We have no re-quoting: our clients are given directly the market price received from our Liquidity providers.  You can read more about our spreads here:

The leverage offered is up to 1:500.

Margin is the required amount in the deposit currency of the trading account needed to open or maintain a position. When trading forex, the Required/Used Margin for a specific position = Number of Lots * Contract size / Leverage. Here the result is originally calculated in the first currency of the traded pair and then converted into the base currency of your trading account, which will be numerically displayed on your MT4/MT5.

Margin calculation formula for forex instruments is the following:

(Lots * contract size / leverage) where the result is as always in the primary currency of the symbol.

For STANDARD accounts all forex instruments have a contract size of 100 000 units.

For instance, if the deposit currency for your trading account is USD, your leverage is 1:30 and you are trading 1 lot EUR/USD, the margin will be calculated like this:

(1 * 100 000/30) = 3,333 Euros.

Euro is the primary currency of the symbol EUR/USD, and because your account is USD, the system automatically converts the 3,333 EUROS to USD at the actual rate.

You can use our Calculator for your ease of use.

The CFDs margin formula is Lots * Contract Size * Opening Price * Margin Percentage.

The swap formula for all forex instruments, including gold and silver, is the following:

lots * long or short positions * point size

Here is an example for EUR/USD:

The client base currency is USD.
1 lot buy of EUR/USD.
Long position = -3.68
It is a buy position, therefore the system will take the swap rate for the long position, which currently is -3.68.
The point size = contract size of a symbol * minimum price fluctuation.
The EUR/USD point size = 100 000 * 0.00001 = 1.
If we apply the given numbers in the formula, it will be 1 * (-3.68) * 1 = -3.68 USD.
This means that 1 lot buy EUR/USD, if the position is left overnight, the swap calculation for the client will be -3.68 USD.

Here is an example for gold:

The client base currency is USD.
1 lot buy of Gold.
Long position = -2.17
It is a buy position, therefore the system will take the long points, which currently is -2.17.
The point size = contract size of a symbol * minimum price fluctuation
The Gold point size = 100 * 0.01 = 1
If we apply the given numbers in the formula, it will be 1 * (-2.17) * 1 = -2.17 USD.
So for 1 lot buy gold, if the position is left overnight, the swap calculation for the client will be -2.17 USD.

Please note that if the deposit currency of the trading account is in EUR (like in the examples above), the swap calculation will be converted from USD to EUR. The result of the swap calculation is always the secondary currency in a symbol, and the system converts it to the base currency of the trading account.

The examples provided only serve as a guide and do not reflect the current charges.

Yes, it is allowed.

A stop-loss order is an order placed to buy or sell an asset when it reaches a certain price. Stop-loss orders are designed to limit an Investor’s loss on a position in an asset.

Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the take profit. When the take profit level is reached, the order will be closed.

Trailing stop is a type of stop loss order. It is set at a percentage level either below the market price for LONG positions, or above the market price for SHORT positions. Kindly note that you need to leave certain distances from the current market price when you set up stop/limit orders.

The close by is a function on the MT4/MT5 platforms that allows you to simultaneously close two opposite positions on the same financial instrument and save one spread. The buy order needs to close with a sell order, and the sell order needs to close with a buy order.

Multiple close by allows closing more than one opposite position at the same time. In case you have two opposite orders, you can use one of the orders to close the other one, and thus gain or lose the net difference.

• 身份证明 – 清晰的护照或驾照或身份证的彩色副本。（请注意，如果您上传了身份证无需上传地址证明）
• 地址证明 – 清晰的银行/信用卡对账单或公用事业账单(即水费/煤气费/电话费/网费单等)的彩色副本。

请注意，地址证明文件的日期必须在最近6个月内，不接受移动电话账单。

Amount of Base Currency*Pips= Value in Quote Currency
Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD
Value of 1 pip in USD/CHF= 1 Lot (100 000 $)*0.0001=10 CHF
Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY

这是一项对所有投资公司的监管要求。如果您的账户未经过验证，您可能无法获得我们所有的服务功能。

You are free to hedge your positions on your trading account. Hedging takes place when you open a LONG and a SHORT position on the same instrument simultaneously. When you open a BUY and a SELL position on the same instrument and in the same lot size, the margin is 1 position.

However, when you open a BUY and a SELL position on a CFD of the same type and lot size, the margin is only needed once.

您可以在注册时或之后通过您的个人门户上传您的文件。或者，您也可以通过电子邮件发送到backoffice@errante.net。

如果您希望更新您的电子邮件地址、居住地址或注册名称，请利用您的注册电子邮件地址发送电子邮件到backoffice@errante.net，并附上需要进行更改的任何相关文件。

前往您的Errante交易者菜单，并点击「个人资料」标签。找到密码，然后点击页面中间的「更改」。

我们会认真严谨地对待您的隐私，我们有适当的政策和程序来保护您的信息。您可以查看我们的隐私政策，其中概述了我们会如何处理您的个人信息。

Leverage is the use of borrowed funds to increase one’s trading position beyond what would be available from their cash balance alone. Leverage however, can amplify both profits as well as losses.

Example:

Your account balance is 100 EUR.

The leverage of your account based on the instrument you wish to trade is 30:1.

For your trading capital this means 30 * 100 EUR = 3,000 EUR to trade (instead of 100 EUR).

动态杠杆交易是一个强大的工具。随着交易头寸的增加，它可以帮助投资者降低风险。

Errante 有权在其 MT4 和 MT5 平台上使用动态杠杆模式，该模式自动适应客户的交易头寸。随着客户每个产品交易量的增加，提供的最大杠杆也会相应减少。这样做是为了保护客户和公司免受不利市场条件的影响。

这是在账户级别完成的，因此如果客户有多个未平仓头寸，则杠杆将汇总计算，而不是按每个交易品种计算。例如，如果交易者有 10 手USDJPY买单然后开始交易 EURUSD，他/她的 EURUSD 保证金要求将受到现有 USDJPY 头寸的影响。

有关更多信息和示例，请单击此处: https://errante.com/wp-content/uploads/2022/04/Errante-Introduces-Dynamic-Forex-Leverage.pdf

• The profit calculation is as follows:
• (Close Price-Open Price)*Lots*Contract Size
• The lot size on every CFD differs.

• Sometimes, especially when important economic news are released, due to a sharp rise/fall in the market price, your order may be filled at a different rate than you requested.
• At ERRANTE, we are compliant with the best execution policy.

More information on the ERRANTE Execution Policy is available here:

Any trading account held with the Company in which you have not logged for a period greater than five (5) months, shall be considered by the Company as an Inactive /dormant Account.

Yes, in accordance with our T&Cs.

We will be sending both daily and monthly automated reports.

您可以发送电子邮件到backoffice@errante.net并提出您的要求。

您不可能更改现有交易账户的基础货币。但是，您可以在客户门户中开立一个额外的账户，并选择您需要的基本货币。请注意，如果您的账户还没有资金，您可以更改基础货币。如果需要任何帮助，请联系我们的支持团队。

请参阅入金方式部分。

一旦您开立交易账户，您就可以登录您的门户网站，在「存款」选项上选择您喜欢的付款方式，并按照步骤操作。

如要进行提款，请在客户门户填写提款请求。为了保护各方免遭诈骗，并将洗钱和/或恐怖分子融资的可能性降至最低，ERRANTE只会按照以下提款优先程序处理提款/退款至原存款来源：

• 信用卡/借记卡提款：无论提款金额要求如何，首先我们将退回信用卡/借记卡中最初存入的金额。任何多出的金额，就是利润，将通过银行电汇或电子钱包提取。
• 电子钱包提款：一旦您的提款要求被处理(在规定的时间范围内)，您的资金就会立即汇入您的电子钱包。
• 银行电汇：银行电汇会在营业时间内处理并记入您的帐户。
• 其他方法：每个国家都有其他不同的支付方式。任何其他付款方式都无法提取/退款，将只能通过电汇退回。

可以，请注意您的交易账户必须先经过验证。这意味着您首先需要在我们的会员区上传您的文件：身份证明(身份证、护照、驾照)和居住证明(水电费、电话/网络/电视账单或银行对账单)，需包含您的地址和您的姓名，且不能超过6个月。

一旦您收到我们后台部门确认您的账户已被验证的信息，您可以登录客户门户网站，选择提款并向我们发送提款请求。我们只可以将您的提款退回到原始存款来源地。所有提款均由后台在工作日24小时内处理。

如果您在提款时的可用保证金超过要提款的金额，包括所有的付款费用，您就可以进行提款。可用保证金的计算方法为权益减去必要保证金(维持未平仓头寸所需的金额)。如果您的交易账户中没有足够的保证金，系统将不接受您的提款要求，您需要降低提款金额。请注意，在您的账户中的任何信用奖金将被视为您的权益一部分，并将在任何提款中扣除。

这取决于汇款的国家。欧盟标准银行电汇需要3个工作日。有一些国家电汇可能需要最多5个工作日。如需更多信息，请参见我们的出入金方式部分。

存款处理时间因使用的付款方式而异。 通过信用卡/借记卡、电子钱包和当地银行存款是即时的。 对于银行电汇，需要2-4 个工作日存入账户。 请注意，所有提款请求均在周一至周五的工作时间内处理，并在提出提款请求后的 24 小时内处理。

有。请参阅出入金方式部分查看适用的费用。

我们不允许资金转让给第三方。

由于我们是受监管的公司，我们不接受第三方的存款/取款。您的存款只能从您自己的账户中支取，且提款金额必须退回到存款来源地。

是的，这是可能的。您可以要求在两个交易账户之间进行内部转账，但前提是两个账户都在同一人注册之下。您的请求可以直接从客户端门户提出，转账是即时的。如果满足所有要求，将执行转账。欲了解更多信息，请联系我们的客服support@errante.net或后台backoffice@errante.net。

登录您的客户端门户后，点击「资金」，然后选择「转账资金」。然后您可以输入想从一个账户转到另一个账户的资金金额。请给我们的后台办公室一些时间来处理。

您可以发送电子邮件到我们的后台backoffice@errante.net。

虽然真实账户的所有特性和功能也可用于模拟账户，但您应该记住，模拟账户不能复制真实的交易市场条件。但模拟账户是一个有价值的交易工具，它可以帮助初学者学习如何交易。

您可以从您的个人门户网站或通过MT4/MT5平台查看。我们也会自动把每日或每月交易报告发送到您的注册电子邮件中。

可以。我们的交易平台支持智能交易。

您可以通过即时聊天、电子邮件或电话联系您的个人账户经理，安排MT4/MT5平台的演示。

每一张买入订单都是按买入价开盘，按卖出价收盘，每一张卖出订单都是按卖出价开盘，按买入价收盘。

在MT4/MT5平台上，您可以交易ERRANTE提供的所有工具，包括股票、指数、外汇、金属和能源商品的差价合约。如欲了解更多信息，请浏览我们网站的市场部分。

您可以在您的个人资料/交易者的菜单，选择下载。

请在网上填写您的联系方式和一些基本信息，我们的员工将与您取得联系。

我们公司的总部位于Suite 205, 2nd Floor, Waterside Property, Eden Island, Mahe, Seychelles。

我们的注册地址是Room 12, Kingsgate House, Victoria, Mahe, Seychelles。